Startup Verbit provides automated transcription services that it built in-house. Google Cloud's Speech-to-Text and Text-to-Speech technology, as well as the translation technologies used for TranslateLive, constantly receive updates from Google, Hayes said. Hayes also runs the platform on Google Cloud, after doing a demo for the FTC that he said lagged on a rival cloud network. Hayes said Google provides technologies, as well as development support, for VTCSecure and for his newest company, TranslateLive. He added that his company has been with happy with what it considers a high level of support from Google. "It was one of the best processes," said Peter Hayes, CEO of VTCSecure. For Hayes, the services, powered in part by speech technologies developed by parent company Alphabet Inc.'s DeepMind division, were easy to set up and adapt. Google Cloud has long sold Speech-to-Text and Text-to-Speech services, which provide developers with the data and framework to create their own transcription or voice applications. The call centers, enabling users to connect via video, voice or real-time-text, build on Google Cloud's Speech-to-Text technology to provide users with automatic transcriptions. The platform offers an array of capabilities, including video services that connect users to a real-time sign-language interpreter, and deaf-to-deaf call centers. VTCSecure, a several-years-old startup based in Clearwater, Fla., uses Google Cloud's Speech-to-Text services to power a transcription platform that is used by businesses, non-profits, and municipalities around the world to aid the deaf and hard of hearing. The services are widely used to aid the deaf, by automatically providing subtitles to videos and television shows, as well as in call centers that enable the deaf to communicate with each other by transcribing each person's speech.
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